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The Flying Experience Today
The wide-open competition among airlines made possible by deregulation, along with the computer revolution and stricter security measures, have transformed the flying experience.
Since deregulation, travelers have benefited from low fares and more frequent service on heavily traveled routes; on other routes, fares have risen. But in exchange for low fares, passengers have had to sacrifice convenience and amenities.
Computer technology, in particular the Internet, has revolutionized how people plan trips, buy tickets, and obtain boarding passes. Heightened security, especially since the terrorist attacks of September 11, 2001, has made the airport experience more restrictive and time-consuming.
Home access to airline reservation systems via the Internet and the shift to electronic ticketing have increasingly made booking flights and checking in a do-it-yourself experience. |